---
slug: "service-appointment-cancellation-policy"
title: "Service Appointment Cancellation Policy"
template_kind: "custom-proposal"
template_version: "v2"
---

# Service Appointment Cancellation Policy

## Notice required

Customers must reschedule or cancel any **non-emergency** service appointment at least **24 hours** before the scheduled window.

Cancellations made less than **24 hours** in advance are subject to a **$95 short-notice fee**, billed to the customer account on file.

## No-shows and access issues

A **no-show** (no answer at the door, no garage access for an outdoor unit, or owner not present after the technician has arrived and waited **15 minutes**) is billed at the **standard diagnostic rate ($89)** or **after-hours rate ($189)** depending on the appointment time.

Repeat no-shows (**3+ in 12 months**) require **pre-payment at the time of booking**.

## Late arrival to a tune-up window

If the customer arrives home more than **15 minutes** after the start of a scheduled tune-up window, GTA ClimateCare reserves the right to either:

- **Shorten the visit** to fit the original window, or
- **Reschedule** and charge a **$95 short-notice fee**

The customer may pick.

## Emergency and weather exceptions

- **No-heat or no-cool emergencies** waive all cancellation fees.
- **Severe weather closures** (declared GTA-wide weather warnings) waive fees for affected days.
- **Documented family or medical emergencies** are evaluated case-by-case; documentation may be requested.

## WeCARE member exceptions

**WeCARE Plus and Premium** plan members get **one waived cancellation per year** as a courtesy. Subsequent cancellations within the same year follow the standard policy above.